Who We Are

Beyond Whistler operates in the adventure travel sector, offering luxury adventure experiences. This Privacy Policy explains how we collect, use, and protect personal information about our clients and guests, including through our website and other communication channels.

What Personal Information We Collect

We collect personal information that can identify an individual, such as name, address, telephone number, e-mail address, payment information, and customer service preferences. Occasionally, we may request additional information such as demographics or interests through surveys or forms. We may also receive information from trusted partners or affiliates if you have agreed to such disclosures.

Why We Collect Your Personal Information

We collect personal information to provide you with the products, services, or information you request. This may include processing payments, booking experiences, sending updates, confirming itineraries, or responding to inquiries. We also use this information to prevent fraud, conduct audits, perform market research, and better understand our guests’ needs and preferences.

How We Use and Share Your Information

Your information may be shared with service providers who help us operate our business, such as booking systems, payment processors, guides, and logistics partners. These providers are required to protect your information and only use it for authorized purposes. We may also share information with affiliated companies or partners to provide seamless experiences and exclusive offers.

In some cases, your information may be shared if required by law, such as in response to a court order, subpoena, or government request.

Your Choices and Control

You have control over how your personal information is used. You may opt out of marketing communications, request that your information not be shared with third parties for promotional purposes, and request corrections or updates to your information at any time. You can also ask to have your information removed from our active records, subject to legal or contractual requirements.

Where We Store and Protect Your Information

Your personal information is stored securely on servers managed by Beyond Whistler or trusted third-party providers. We take reasonable steps to protect your data against loss, misuse, unauthorized access, or alteration. Access is restricted to authorized personnel who require the information to perform their duties.

All financial transactions are processed using industry-standard encryption. We retain your information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

Accessing or Updating Your Information

Upon written request, Beyond Whistler will inform you of the existence, use, and disclosure of your personal information and provide you access to it, subject to legal limitations. You may request corrections to any inaccurate or incomplete information by contacting us directly.

Privacy on Our Website

We may use cookies or similar technologies to collect basic usage data such as browser type, operating system, pages visited, and time spent on our site. This information helps us improve user experience and understand how visitors interact with our website. Cookies do not typically identify you personally unless you choose to provide identifying information through contact forms or bookings.

When you provide personal information through our website — for example, by completing a booking form, newsletter signup, or inquiry — we may use it to respond to your request or provide updates. You can unsubscribe from emails at any time.

Our website may contain links to other sites. Beyond Whistler is not responsible for the privacy practices or content of those third-party websites, and we encourage you to review their privacy policies before providing personal information.

We do not knowingly collect personal information from children under the age of 13, nor do we use information from minors under 19 for marketing purposes without consent from a parent or guardian.

Retention of Information

Beyond Whistler retains personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. When information is no longer required, it is securely deleted or anonymized.

Policy Updates

Beyond Whistler reserves the right to modify or update this Privacy Policy at any time. Any significant changes will be communicated through our website or by direct notice where appropriate. Continued use of our services after such changes indicates your acceptance of the updated terms.

Contact Information

If you have questions or concerns about this Privacy Policy, or if you wish to request access to, correction of, or deletion of your personal information, please contact Beyond Whistler directly through the contact information provided on our website.

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